Live Support is available from 9:00 AM to 6:00 PM Eastern Standard Time, Monday thru Friday.  Click on the “yellowish”, or maybe its “gold”, Chat button on the bottom right of website.

If sending us a message, please allow 24 hours for a response.  If this is over the weekend and/or holiday, then we are most likely enjoying a good cigar or smoking one of our favorite pipe tobaccos, so please allow us some additional time for a response.